Permanent
Full Time Job
Key Responsibilities
● Handle customer queries, complaints, requests, and feedback across calls, WhatsApp,
CRM tools, and other communication channels.
● Understand customer concerns in depth and provide accurate, timely, and professional
responses.
● Act as a bridge between customers and the logistics/operations team to resolve
delivery-related concerns.
● Coordinate internally for issues related to missed delivery, late delivery, product
concerns, subscription changes, wallet/payment queries, and feedback.
● Maintain a calm, polite, and solution-oriented approach while dealing with customers.
● Capture customer feedback in detail and share insights with the internal team for service
improvement.
● Work on leads and encourage potential customers to try Whyte Farms products.
● Support customer retention by identifying dissatisfaction early and resolving issues
proactively.
● Maintain updated customer records, complaint logs, follow-up sheets, and CRM entries.
logistics
communication
dealing
commu
channel
Customer Support
Required Skills
● Excellent verbal and written communication skills in English and Hindi.
● Strong listening and understanding ability.
● Good problem-solving and customer-handling skills.
● Ability to remain calm under pressure.
● Working knowledge of Google Sheets, Excel, CRM tools, WhatsApp Business, and call
management systems.
● Good typing speed and documentation discipline.
● Ability to multitask and handle multiple customer conversations.
● Strong follow-up skills.
● Basic sales orientation and persuasion ability.
● Empathy, patience, ownership, and accountability.
Preferred Skills
● Prior experience in customer support, customer experience, telesales, inside sales, D2C,
FMCG, food, delivery, or subscription-based businesses.
● Sales experience will be an added advantage.
● Experience with CRM tools or customer support dashboards.
Eligibility
● Experience Required: 2–3 years
● Education: Graduate and above
● Language: Fluent English and Hindi communication
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